Resources: Ch. 14 Case Study: Conflict-Handing Styles of Organizational Behavior in Health Care.
Choose two scenarios from the “Conflict-Handing Styles” section and write a 700 to 1050 word response to the questions provided at the end of each scenario. Using the scenarios, identify a problem-solve model that could be used in the situation, leadership qualities that may be involved. Describe a process that the leader may need to use to promote change within this organization after a situation like this has occurred.
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